CONTACT
If you have questions or experience any issues with an order, please contact us via email.
We will do our best to respond promptly and help resolve the situation.
Our philosophy
Be helpful
At inktree, the most important thing to us is that people get to enjoy the art we create. If something goes wrong with an order, we want to help make it right.
Shipping carriers, customs agencies, and the realities of international mail can sometimes create unexpected issues. If you experience a problem with an order, please reach out to us and we will use our significant experience in the whacky world of shipping to help get you taken care of.
Our goal is always to resolve problems fairly and make disappointing situations as quick and painless as possible.
Shipping issues
Occasionally, packages may be delayed, returned, or experience other delivery issues while in transit.
If you encounter a problem with a shipment, please contact us. We will review the situation and work with you to determine the best way to resolve it.
We understand that international shipping requirements can sometimes be confusing. If you are unsure how taxes or customs fees work in your country, please feel free to contact us; inktree will gladly provide any information or documentation we can to help you understand the process and keep your shipment moving smoothly.
Our goal is to make sure international customers receive their orders with as little friction as possible, and we are always happy to help if questions arise along the way.
IMPORTANT: In many countries, the shipping carrier or customs authority will contact the recipient if taxes, duties, or additional information are required before delivery can be completed. Customers should keep an eye on shipment tracking and any notifications from the carrier Customers should keep an eye on shipment tracking and any notifications from the carrier once a package arrives in their country. If customs authorities or the carrier request payment or additional information, responding promptly will help prevent delays or the package being returned. If you are unsure how to proceed at any point, please contact us at info@inktree.art and we will gladly help you navigate the process.
International shipments
International deliveries may be subject to customs processing, which can sometimes cause delays outside of our control.
Refused or unclaimed packages
If a package is refused, unclaimed, or returned to the sender due to unpaid import fees or failure to respond to customs requests, it may be returned to inktree by the shipping carrier.
If this occurs, please contact us and we will work with you to determine the best way to proceed once the shipment is returned.